No one works with a “generation.”  Everyone works with people:  unique individuals.  One of the many factors that contribute to individual uniqueness is the generation into which a person is born.

This highly interactive program examines differing generational perspectives, including the seminal events that shaped members of each generation.  Participants explore how those perspectives and events may influence behavior at work.

Participants practice communication skills, including empathetic listening, to improve understanding and effectiveness with everyone at work.

Learning Objectives:  At the completion of this program participants will be able to:

• Demonstrate awareness of seminal events that shaped each generation
• Identify the motivational factors that broadly influence members of each generation
• Identify communication barriers and opportunities across the generations
• Modify their interpersonal behavior for increased effectiveness with individuals across the generations

Learning methodologies may include: 

• Facilitator-led discussion
• Breakout group team discussion
• Individual and small group activities
• Video observation & discussion
• Polls
• Participant workbook
• Take-away tools